Latex Mattress Frequently Asked Questions

BBB® A Rating


QUESTION: Since I am out of state and can't lay on them, how do I know what they feel like?

ANSWER: We offer specifications for each mattress on the site. Your local store should have several different brands that will come close to matching these specifications and feel. Simply print out the page or pages of the models that interest you and take it with you to compare specs.

QUESTION: How much does it cost to ship?

ANSWER: Shipping varies depending on your proximity to Phoenix. The farther you are the more it will cost. Exact shipping costs are calculated during checkout. Most of our latex mattresses can be shrink wrapped and shipped via UPS for a much lower cost. Our best selling model, the Adjustable Ultra Plush Latex Mattress, is designed to ship via UPS as well. See web site for other models. We no longer offer Motor Freight shipping as we have found no carrier that can responsibly handle a heavy latex mattress. Our models are all designed now to ship via UPS with the exception of our Ultra Plush which we do NOT ship out of state.

QUESTION: Is there sales tax?

ANSWER: There is no sales tax on shipments made outside the state of Arizona. This savings often covers most of the shipping charges!

QUESTION: What if I get it and I don't like it?

ANSWER: Send it back within 60 days for a full refund less all shipping charges.

QUESTION: Will UPS also set up the mattress set?

ANSWER: No, however we have videos that show how easy these are to setup and can be done by just one person although it's much easier with two.